The following bibliography is an excellent read. I was deeply inspired by all of the works below while writing Effective Monitoring.
PAPERS
- On Designing and Deploying Internet-Scale Services
by James R. Hamilton, 2009 - Why Do Computers Stop And What Can Be Done About It?
by Jim Gray, 1985 - Ironies of Automation
by Lisanne Bainbridge, 1983
The Art of Capacity Planningby John Allspaw
Thinking Fast and Slow 
The Checklist Manifestoby Atul Gawande
Complete Web Monitoring
by Alistair Croll, Sean Power
The Visual Display of Quantitative Information
by Edward R. Tufte